For unlisted file requests that you have NOT yet completed and submitted to Iron Mountain, remove the request from within the Retrieval Order Cart screen: 

1. Select Records Management | Search, Retrieve.  The Search Results screen is displayed.  
2. Click an Unlisted File Requests link from the Search Results or click the Cart button to access the link available on the Retrieval Order Item Cart screen. 
3. The Edit Unlisted File Request screen opens. All of the line items that make up the unlisted file request are listed. 
4. Select Remove from the Action dropdown located to the right of the line item. The line item is removed. 
5. Repeat step 4 to remove additional line items from within this same unlisted file request. 
6. Click Update Cart. 
7. Click Continue to verify removal of the line item(s) from the request.  If you have removed all  line items, the unlisted file request is removed.  If line items remain, the unlisted file request is updated and remains in the cart.